Privacy Policy: Vacation Express

By using this Website you accept our Policy. We may revise it at any time by updating the Website.

This policy covers how Vacation Express treats personal information that Vacation Express collects and receives, including information related to your past use of Vacation Express products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that Vacation Express does not own or control or to people that Vacation Express does not manage or employ. Your personal information will not be disclosed to any third party beyond your tour operator that is not a member of the Sunwing Travel Group. Please read the following policy to understand how your personal information will be treated as you use our website: This policy may change from time to time, so please check back periodically.

Personal Information
Vacation Express will only obtain personal information from you when necessary and when you choose to provide it, such as if you enter a sweepstakes, contest or promotion; or when you register; or when you sign up for Email specials; or when you request information about various vacation packages we offer; or when you make travel arrangements using our website; or if you contact Vacation Express using our website. If you contact Vacation Express, we may keep a record of that correspondence. Wherever Vacation Express collects personal information we make an effort to include a link to this Privacy Policy on that page.

Personal information that we may request from you in order to provide you with our product could include your, name, date of birth, address, phone number, Email address, password, credit card number, credit card expiration date, and the amount that is being charged or paid. This personal information is collected when you voluntarily complete the online booking form that requests this information. The information you provide may be used to provide you with a product, collect payment for our product, and/or to allow you access to our online services.

Account Information & Travel Preferences
You may choose to register with us and create a personal account. If you create an account, you will allow us to tailor your search results to your own personal interests and preferences. The personal information we collect from you, if you choose to register includes: name, address, Email address, preferred travel agent, password and password reminder. The travel preference information we collect from you includes: departure state, preferred airport, destination/hobby interests, duration of stay preference, price range and seasonal preference. You must create a password to create an account, so your account is password-protected. This is unique and regarded as confidential; consequently, it should be carefully guarded. Ultimately, you are solely responsible for maintaining the secrecy of your passwords, User IDs, and/or any account information. Our secure server encrypts all personal information so that it cannot be read as it is transmitted over the Internet. You may modify your travel profile and account information at any time by going to My Vacation and updating your travel preferences and or account information.

Email Communications
Vacation Express may, from time to time, send you Email messages regarding our product specials and services, only if you have opted-in to receive such messages. Once you have opted-in to receive Email from us, you may choose to opt-out of Email communications at any time by updating your account. Regardless of your communication preferences, even if you have opted-out of Email marketing messages, retains the right to send you a transaction-specific Email confirmation when you have booked a vacation on our website.

Vacation Express has implemented technology and systems that protect the information you provide. In those instances when you are asked to submit private information such as a credit card number, you can be assured that we have security measures in place to protect this information. We protect your information with state-of-the-art Secure Socket Layer (add link to our Certificate with Verisign) SSL Technology. This technology provides the advanced encryption tools necessary to protect information transmitted between your computer and our server. Encryption means that your information is converted into code before it is dispatched over the Internet.

Use of Cookies
In order to help us provide you with a more personalized experience, we may send a cookie to your browser. The cookie is a small text file that resides on your hard drive. This cookie will indicate if you are registered or not, your home gateway airport preference if you have registered and your last search values for a gateway and a destination. Most web browsers allow you to exercise control of cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. If you choose to block cookies, you will not be able to use certain features of our website. Consult your web browser documentation for instructions on how to control this function.

Why does Vacation Express collect information?
Vacation Express' primary goal in collecting personal information is to provide you, the user, with a customized experience on our site. This includes customized vacation packages to meet your travel plans, budget and other preferences, interactive communications, and other types of services, which are completely free to you. Vacation Express may advertise certain hotels, destinations, or excursions. By knowing a little about you, Vacation Express is able to deliver more relevant advertisements, packages, and vacation plans to you. In this process, the advertiser never has access to your individual information only Vacation Express has access to this information. Vacation Express does research on our user's demographics, interests, and behaviors based upon the information provided to us through our website. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis. Vacation Express may share this aggregated data with advertisers or business partners.

Who is collecting information?
When you are using Vacation Express site and are asked for personal information, you are sharing that information with Vacation Express alone, unless it is specifically stated otherwise. If data is being collected and/or maintained by any company other than Vacation Express you will be notified prior to the time of the data collection or transfer. If you do not want your data to be shared, you may choose not to allow the transfer by not using that particular service. Promotions that run on Vacation Express' website may be co-sponsored by Vacation Express and another company. Some or all data collected during a promotion may be shared with the sponsor or co-sponsor. If data will be shared, you will be notified prior to the time of data collection or transfer. You can decide not to participate in the promotion if you don't want your data to be shared. Please be aware that Vacation Express advertisers or websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information collections practices of those websites.

With whom does Vacation Express share my information? Your information will not be disclosed to any third party beyond your tour operator that is not a member of the Sunwing Travel Group. Vacation Express will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. Vacation Express may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating Vacation Express Fair Trade Contract or may be causing injury to or interference with (either intentionally or unintentionally) Vacation Express' rights or property, other Vacation Express' users, or anyone else that could be harmed by such activities. Vacation Express may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. Vacation Express does not sell or rent user information to anyone. We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to participate in certain promotions or contests.

Policy and guidelines for use of marks in advertising, promotion and display.

Vacation Express and its affiliates have the exclusive rights to use the Vacation Express service mark and other Vacation Express marks and logos. Under the trademark laws, the Vacation Express companies must prevent the use of their names and marks in ways that could give customers and potential customers the mistaken impression that the Vacation Express company owns or is affiliated with an agency using its marks. Vacation Express (and trademark law) allow the "fair use" of Vacation Express marks and logos by agencies, in a truthful, informational way in accordance with the rules provided here. Please adhere to the following specific rules when using Vacation Express names and marks in promotions on Internet websites and in print advertisements.

General Rules
All uses of the Vacation Express name or any Vacation Express mark must relate solely to Vacation Express travel packages and not to the agencies selling them. Agencies that sell Vacation Express packages may not refer to themselves in any context as "Vacation Express travel agents" or to their businesses as "official Vacation Express travel agencies."

Travel agencies may only use signage, window displays, or point of purchase items employing the Vacation Express name or any Vacation Express mark (a) as provided by Vacation Express, or (b) as approved in writing by Vacation Express.

No one may copy any content appearing in any Vacation Express website, brochure, or advertising without express written permission from Vacation Express.

Vacation Express marks should be used with the ® symbol, and the use should be accompanied by a legend appearing at the bottom of the page where used that the mark is registered; for example, Vacation Express is a registered trademark.

Internet Websites
No one may use the name Vacation Express or any Vacation Express mark (or anything confusingly similar) as part of an Internet domain name. No agency may display the Vacation Express mark by itself on a website without prior written approval.

Travel agencies may use the Vacation Express mark in a website in the following ways: a. The Vacation Express mark may be used as part of a statement such as "We sell Vacation Express travel packages," so long as all of the words in the sentence are of a similar size. b. The Vacation Express mark may be used in conjunction with links, schedules, product descriptions, or order forms, expressly referring to the sale of Vacation Express travel products by the agency. c. In any case where the Vacation Express name or mark is used, the name of the travel agency must appear on the same screen, above the Vacation Express name or mark, and in a size at least 125% of the size of the Vacation Express name or mark used.

Print Advertising
No Vacation Express marks may appear in Yellow Pages advertising.

As discussed above, truthful, informational statements are permitted in promotional materials and advertisements, such as, "We sell Vacation Express travel packages." In any case where the Vacation Express name or mark is used, the name of the travel agency must appear in close proximity, above the Vacation Express name or mark, and in a size at least 125% of the size of the Vacation Express name or mark used.

Marks must not be used as an agency identifier; i.e., Vacation Express mark may not appear by itself or at the top of a page in an advertisement.

Our Contact Information
Questions regarding this statement should be directed to If you do not receive acknowledgment or if your inquiry has not been satisfactorily addressed, please write to Vacation Express, 3495 Piedmont Road, Building 11, Suite 400, Atlanta, GA 30335, USA, Attn: Web Department.

*COMPLIANCE WITH U.S. LAW: U.S. law prohibits U.S. travelers from traveling to Cuba for tourism. U.S. travelers can only go to Cuba for one of 12 authorized reasons, including family visits and people-to-people educational activities. The 12 categories are listed in the Cuban Assets Control Regulations [CACR] at Section 515.560 (a)(1)-(12) and described in more detail in those identified sections of the CACR, HERE. It is the U.S. traveler’s sole responsibly to understand and comply with existing restrictions under U.S. law. Each U.S. traveler is required under U.S. law to retain records of their travel to Cuba for five years. The U.S. government could ask you to produce those records.

*CUBA TRAVEL CERTIFICATION: Each U.S. traveler must complete a written certification, available HERE, identifying the travel category that authorizes his or her travel to Cuba in order to allow Vacation Express to book that travel. Vacation Express must obtain this certification and retain it for five years, as required under Section 515.572(b) of the CACR. Should you have any questions about the requirements of U.S. law relating to your travel to Cuba, please consult a lawyer.